Terms of Service

Last updated: June 8, 2026 · Effective: June 8, 2026 · Operator: Chups Inc.

These Terms of Service ("Terms") govern your access to and use of Eesa AI (the "Service") operated by Chups Inc. ("we", "us", "our") at eesa.ai and through integrated channels.

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. The Service

Eesa AI is an AI-native multi-agent platform that helps small and mid-sized businesses orchestrate workflows, talk to an AI agent across messaging channels (web, WhatsApp, Telegram), and integrate with third-party services (Google Workspace, Stripe, and others).

2. Eligibility

You must be at least 18 years old and able to form a binding contract. By using the Service, you represent you meet these requirements.

3. Account registration

• You may create an account by email/password or by signing in with Google.
• You are responsible for keeping your credentials confidential.
• You are responsible for all activity that occurs under your account.
• You must notify us promptly at mail@chups.com of any unauthorized use.

4. Acceptable use

You agree not to:

• Use the Service for any illegal purpose or in violation of any law.
• Send spam, phishing, or unsolicited bulk messages through any integrated messaging channel.
• Reverse engineer, decompile, or attempt to extract source code.
• Use the Service to develop a competing product.
• Resell, sublicense, or otherwise distribute the Service without our written permission.
• Attempt to gain unauthorized access to other users' tenants or data.
• Upload malware, viruses, or other harmful content.
• Use the Service to violate Meta's WhatsApp Business policies, Google's API terms, or any other third-party platform terms when using connected integrations.

5. Your data and content

• You retain ownership of all data you input into or generate within the Service ("Your Data").
• You grant us a limited, non-exclusive license to host, store, process, and transmit Your Data solely as needed to operate the Service.
• You are responsible for ensuring you have the right to upload Your Data and that doing so does not violate any law or third-party right.
• You can export Your Data at any time via the export tools in the app. After account closure, Your Data is deleted within 90 days as described in our Privacy Policy.

6. Third-party integrations

The Service connects to third-party services (Google Workspace, Meta WhatsApp, Stripe, etc.) at your direction. By connecting an integration, you agree to that third-party's terms of service. We are not responsible for actions, data practices, or outages of third-party services.

7. Pricing and billing

• Some features of the Service are free; others require a paid subscription, billed monthly or annually via Stripe.
• Fees are non-refundable except as required by law.
• You can cancel at any time from your Billing settings. Cancellation takes effect at the end of the current billing period.
• We may change prices with at least 30 days' notice.

8. AI-generated output

The Service uses large language models (Anthropic Claude and others) to generate text, summaries, code, and recommendations.

• AI output may contain errors, omissions, or fabricated information. You are responsible for reviewing AI output before relying on it for important decisions (financial, legal, medical, operational, etc.).
• We disclaim all warranties regarding the accuracy, completeness, or fitness for purpose of AI-generated content.
• You may not represent AI-generated output as solely produced by humans where doing so would mislead a third party in a material way.

9. Intellectual property

The Service, including its software, design, trademarks, and documentation, is owned by Chups Inc. and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to use the Service in accordance with these Terms.

10. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL CHUPS INC. BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, ARISING OUT OF YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY IN ANY MATTER SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE PRIOR 12 MONTHS.

12. Indemnification

You agree to indemnify and hold harmless Chups Inc. against any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of your use of the Service or violation of these Terms.

13. Termination

• You may terminate your account at any time by canceling your subscription and requesting account deletion.
• We may suspend or terminate your access if you violate these Terms, fail to pay fees, or if required by law.
• Sections that by their nature should survive termination (IP, disclaimers, limitations of liability, governing law) will survive.

14. Governing law

These Terms are governed by the laws of the State of California, USA, without regard to conflict of law principles. Any dispute will be resolved in the state or federal courts located in Orange County, California, and you consent to that jurisdiction.

15. Changes to these Terms

We may update these Terms from time to time. We will notify users of material changes at least 7 days in advance via email or in-app banner. Continued use after the effective date constitutes acceptance.

16. Entire agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and Chups Inc. regarding the Service.